Shipping and Return Policy
- We ship worldwide!
- Shipping Options
- Shipping Cost
- Shipping Information
- Size and Weight Restrictions
- Estimated Shipping
- Important Note
- Terms and Conditions
- Important Note About Free Shipping Promo
- Returns after 30 Days
- Note for oversize items
For all other questions about shipping, see our FAQ page.1. We ship worldwide!
Most shipments originate from Germany for this store, but we can ship to almost every country.2. Shipping Options
Available shipping options and cost for your destination can be viewed during checkout before you complete your order.
Orders for delivery to Germany ship via UPS. If you require your order to arrive on a specific day, please let us know in Order Notes section.
Free Shipping for German orders over €99. Excludes Clearance and Oversize.
Where to Find:
Shipping costs are calculated by our system automatically for most items. You can view the accurate shipping cost on the second page of the checkout before completing your order. A shipping estimate calculator is also available in the Shopping Basket.
|Method||Price||Business Days*||Example if ordered on Monday 4/1**|
|Free over €99 (exclusions apply)||€0||7 - 10 Business days||Following Wed 4/10 - Mon 4/15|
|Ground (exclusions apply)||€10 - €25||5 - 7 Business days||Following Mon 4/8 - Wed 4/10|
|Ground - Winches (exclusions apply)||€16 - €42||5 - 7 Business days||Following Mon 4/8 - Wed 4/10|
|Oversize||€75 - €350||N/A||N/A|
Oversize and Overweight items may have an additional packaging and handling fees assessed in addition to the calculated shipping. These charges will appear below the item they apply to in your shopping basket. Certain items are too large to be handled by small package carriers (UPS, USPS, FedEx) and must be delivered by a freight company.6. Estimated Shipping
Sometimes our system can't calculate a shipping charge for your order. When that happens you will be see an "Estimated Shipping" charge when you checkout. Continue with your order, and we will contact you within 24 to 48 hours to finalize the shipping charge.7. Important Note
Shipping discrepancies and shortages must be reported within 5 business days of receiving the shipment. If you have any further questions or concerns please contact us.1. Returns
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase within 30 days of receipt. We ensure you a quick and hassle-free return or exchange process.
Step 1: Contact our customer service team here within 30 days. If more than 30 days, restock fees will apply.
Step 2: Follow all instructions on the "Return Authorization" email. (May take up to 24 hours to be sent to your inbox).
Please note: Return shipping charges are the customer's responsibility.2. Exchanges
You may exchange your returned product for any item on the website within 30 days. Please note this is not an expedited method and can take up to 4-6 weeks before the new item is delivered. Any additional shipping charges and difference in product prices are the customer's responsibility.
If you are in a hurry, we recommend placing a new order for the new product/s.3. Terms and Conditions
Returned items must be received within 30 days in new, unused and resalable condition. Item must be in the original packaging with tags still attached. Scratched, damaged, worn, washed, or altered products. All returned items are subject to a close inspection prior to acceptance. If an item is received in any of these conditions, our customer service team will contact and it will be the customer's responsibility to pay the return shipping. We will only hold these items for 60 days and then they will be discarded at the customer's expense. Additional fees may apply if the return does not include the product's original packaging. Shipping charges are non-refundable. Return shipping costs will be at the customer's expense.4. Exclusions
Sale and clearance, cut lines, Henri Lloyd gear, special order products, customs products, and oversize items cannot be returned.5. Important Note About Free Shipping Promo
If you received free shipping on your order, any refund for returned products will be reduced by the original cost of shipping those items, as calculated by our shipping system.6. Returns after 30 Days
After 30 days returns for refund may be subject to a 15% restocking fee. Additional fees may apply if not returned in original packaging.7. Note for oversize items
If your item was shipped to you by motor freight, please inspect the product for damage before the carrier leaves. Please note any problems on the Bill of Lading.1. Refund Policy
Once we have received your return we will inspect it to make sure it meets all the criteria for return. If it is accepted we will issue you a refund for the applicable amount (less shipping and restocking fees, if applicable). Please keep in mind that credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles from when we issue a credit before it appears on your statement.2. Missing Items
In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us immediately and we will send you the correct item, replacement item, or replacement parts and no extra cost to you.